Last updated: August 9, 2026
Cladov is pay-as-you-go: your account starts on a free monthly allowance of invoices, customers, and appointments, and you only pay to recharge additional capacity when you exceed it. You may disable Autopay at any time through the Pricing page. Upon cancellation, no further recurring charges will be made, and your account will revert to the free monthly allowance once your current paid period expires. You will retain access to your historical data, provided your account remains active.
Given the digital nature of the Cladov platform and the availability of a functional free monthly allowance for evaluation, all capacity recharge payments are strictly non-refundable once processed. We do not issue prorated refunds for mid-period cancellations or for accounts that are suspended due to violations of our Terms and Conditions.
Exceptions are evaluated solely at our discretion and are generally limited to cases involving billing errors originating from our payment infrastructure.
Initiating a chargeback or payment dispute through your financial institution without first contacting our support team constitutes a violation of these terms. Accounts subject to a chargeback will be immediately suspended pending resolution.
Please note that Cladov is a software provider, not a merchant of record for the transactions between you and your customers. Any refunds for services booked or products purchased through your public forms must be processed directly by you via your Razorpay or Stripe dashboard, whichever gateway your customer used to pay. Cladov cannot intervene in or reverse customer payments made to your connected gateway account.
While we strive for continuous uptime, the service may be unexpectedly down, and data loss can occur. Users are responsible for exporting and backing up their own data. Service interruptions or data loss incidents do not constitute grounds for a refund.
If you believe there has been a billing error regarding your subscription, please contact us immediately at [email protected] with your account email and transaction ID. We aim to resolve billing inquiries within two business days.